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The WAND (Wigan Advice Network Development) project was established in 2013 to respond to the increasing need to deliver services more efficiently with fewer resources, and to tackle growing demand on advice services across the borough. Funded by the Big Lottery Fund, the project is a joint initiative set up by Wigan & Leigh Citizens Advice Bureau, Age UK Wigan Borough and Wigan Housing Solutions.

What we do

The WAND project is designed to engage all advice and support providers across Wigan borough. We recognise that advice and support services play a critical role in building personal financial resilience, assisting the prevention of homelessness, combating fuel poverty, and linking local residents to training and work opportunities. Through working together, we believe that we can build a strong and sustainable advice sector for the residents of Wigan borough.

Over a 2 year period, the main aims of the project are to:

  • Improve the efficiency, effectiveness, and accessibility of advice services;
  • Improve the overall quality of advice and training;
  • Make better use of resources through developing a partnership between advice agencies;
  • Improve outcomes for local people

Outcomes of the project include:

  • Inter-agency training programmes on information & advice skills;
  • Shared volunteer recruitment;
  • Development of a website for advice provision and multi-agency referrals;
  • A network of webcam terminals at locations across the borough;
  • A shared outcomes framework to encourage continuous improvement;
  • Development of a social enterprise to sustain the project in the long term

Partners

The following organisations are partners in the WAND project:

Citizens Advice Wigan Borough
Age UK Wigan Borough
Wigan Housing Solutions

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